2025 Policies & Procedures

DO NOT ARRIVE BEFORE 5:30 PM.  YOU MUST BE PRESENT TO PICK UP FOOD.  WE WILL NO LONGER ALLOW MULTIPLE PICK UPS BY ONE PERSON.

Food will be distributed monthly on the 1st and on the 3rd Thursday each month unless otherwise noted. See closed dates below. 

ONE VISIT PER MONTH

· 1st Thursday – LAST NAMES beginning with the letters A – M

· 3rd Thursday - LAST NAMES beginning with the letters N – Z

1. Please do not arrive before 5:30 p.m. Food distribution is 6:00 – 7:30 p.m. Arriving too early causes backups on Beech Daly.

2. While waiting in line for food distribution, do not leave your vehicle unattended. 

3. You must be present to receive food. 

4. In the event of inclement weather, Helps will be closed (if the schools are closed or closing, we will, too). Check www.helpsontheway.org to confirm. 

5. In some cases, like heavy rain, the clothing bank may be closed. 

6. Do not abuse our volunteers. Confrontation, swearing or physical threats will not be tolerated. You will be asked to leave. 

7. Be courteous to others while waiting in line. Do not confront, swear, or physically threaten other clients. This type of behavior will not be tolerated. You will be asked to leave. 

8. Do not toss cigarettes out of your window and do not litter on our property. 

9. Our distribution is outside. Do not enter our buildings without approval. See a volunteer if you need additional assistance

10. We do not have public bathrooms.

THE CLOTHING BANK – WE SERVICE SEVERAL FAMILIES

11. Do not take more than 2 bags of clothes. Anyone abusing this policy will be asked to leave and forfeit the clothing bank privilege.

If you need prayer, please speak with a volunteer or complete at prayer request at www.helpsonheway.org.

HOTW has served the community for 25 years. We reserve the right to deny distribution to any person failing to comply with these policies and procedures. Abusive behavior to our volunteers will not be tolerated. Helps on the Way is a non-profit organization. All assistance is provided by Volunteers. The items we provide are based on donations. If you are making a clothing donation, please bring clean, gently used items during our Thursday distribution or make an appointment by sending a request through our website at www.helpsonthway.org.