Terms and Conditions

 Helps on the Way (HOTW) will change our operating procedures effective January 2024. To receive 

services, please register at www.helpsontheway.org/registration. One registration per household.

1. Please do not arrive before 5:30 p.m. Food distribution is 6:00 – 7:30 p.m. Arriving too early causes backups on Beech Daly.

2. While waiting in line for food distribution, do not leave your vehicle unattended. 

3. You must be present to receive food. 

4. In the event of inclement weather, Helps will be closed (if the schools are closed or closing, we will, too). Check www.helpsontheway.org to confirm. 

5. In some cases, like heavy rain, the clothing bank may be closed. 

6. When utilizing the clothing bank, please remember that we service many families. Do not take more than 2 bags of clothes. If you have a special need, email us at www.helpsontheway.org  or speak with a volunteer. Anyone abusing this policy will be asked to leave and forfeit the clothing bank privilege.

7. Do not abuse our volunteers. Confrontation, swearing or physical threats will notbe tolerated. You will be asked to leave. 

8. Be courteous to others while waiting in line. Do not confront, swear, or physically threaten other clients. This type of behavior will not be tolerated. You will be asked to leave. 

9. Do not toss cigarettes out of your window and do not litter while on our property. 

10. Our distribution is outside. Do not enter our buildings without approval. See a volunteer is you need additional assistance.

11. Based on social welfare (COVID) and economic conditions, policy and procedures are subject to change. In such cases, notification will be provided.